The above subject refers.

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I, Gbemisola Adekoya (Coach G), am pleased that you have decided to participate in the coaching service which Flutterwave Limited (hereinafter referred to as “Flutterwave” or “your Employer”) has contracted me to provide to employees, further to the retainer agreement between myself and Flutterwave (“the Retainer Agreement”). 

The purpose of this document is to set out our mutual understanding of the terms that would apply to the coaching service I will be providing to you.

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Coaching: What are we doing?

1. You understand that Coaching is a professional relationship between the Coach and the Client that serves the purpose of helping you improve your performance through stimulating and creative interactions between us, where specific goals are addressed and action plans are made. The process of coaching helps you maximize your potential, bridging the gap between where you are now and where you want to be. 

2. Coaching is not therapy. While coaching is similar to therapy, it is fundamentally different in that therapy includes the clinical diagnosis and treatment of disorders. While I am licensed to practice therapy in the United States as a National Certified Counselor, and in Texas as a Licensed Marriage and Family Therapist Associate and Licensed Professional Counselor Associate, the service I am able to provide to clients not resident in Texas is coaching. I am choosing to refrain from operating as a clinician to clients outside the state, allowing me to provide the same quality of service without a formal diagnosis, while keeping with the regulations. This distinction is important because it is important to me that my clients to be able to make an informed choice, hence the need to clarify this upfront.

3. You shall have access to one hourly virtual coaching session per month subject to the following,

• The coaching service provided under this agreement is made available to you further to the Retainer Agreement, therefore access to the coaching service is only available during the existence of the Retainer Agreement. 

• The coaching service and/or access thereto shall cease to be provided upon expiration or termination of the Retainer Agreement or where Flutterwave instructs me to restrict or discontinue your access to the service.

 

Coaching Session Procedure: How do we meet?

First, you schedule your session at calendly.com/behaviorcoachg.  You get one hour a month.  When I get that notification, I will send you a confirmation and Zoom meeting invite.  Then you show up. We will both have a 15 minute window to accommodate delays that might come up due to technical or other issues, after which, if I fail to show, you are guaranteed a reschedule, and if you fail to show, your session is forfeited. Please give at least 24 hours’ notice if you need to reschedule.  I will give you at least 24 hours’ notice if I need to reschedule too.  Life happens, emergencies come up and sometimes things don’t go as planned.  I get that.  I will make every attempt to accommodate changes, however, due to having several hourly sessions booked closely, last minute changes may be impossible.  Not showing up for sessions repeatedly is discouraged, as it can impede our working relationship.

Between sessions, you can email me at coach@behaviorcoachg.com and I will do my best to respond within 24 hours.

Please note that my time zone is CST and our scheduled meeting times will reflect that.  While I habitually clarify time zones to avoid confusion, misunderstandings happen from time to time, so to be clear, CST is our default.

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Grievances: What if I do something you don’t like?

As with other relationships, professional relationships can have problems.  If I say or do something that you don’t like, please let me know.  I will do the same too.  Open and honest communication gives us the opportunity to clarify and make things right, which you will agree is a healthier approach than assuming the worst and reaching conclusions without addressing problems.  In the event we are unable to resolve, you agree to notify Human Resources at Flutterwave for further resolution.

 

Coach responsibilities: What can you expect of me?

1. Confidentiality: I shall not disclose, to Flutterwave or any third Party, any personally identifiable information that you share with me in the course of the Coaching services under this Agreement without your written consent. While your employer pays for the sessions, my duty of confidentiality is to you and I will not divulge what we discuss, with the exception of consulting with my clinical supervisor and other professionals in their areas of expertise when appropriate, in order to provide the best service to for you. In this context, information about you may be shared without personally identifying you. There are limitations to confidentiality. Our professional relationship is however not protected by law like attorney-client relationships and as such, I could be required by law to divulge confidential information.  If that happens, and if I fear for your safety and that of anyone else, I may have to break confidentiality.

2. As your coach, I work with you to identify your goals and achieve them.  Not my goals, yours.  Your choices and actions are yours.  I do not guarantee results and cannot be responsible for outcomes.  I am not your counselling therapist or physician and as such, I will not be diagnosing or treating psychological or medical conditions.  I will also not be providing legal or medical advice. 

3. Our coaching relationship is a professional one and I will treat it as such by respecting boundaries.  I will listen, seek to understand and challenge you.  

4. While I reserve the right to terminate our relationship, I will not do so without notifying you.

 

Client responsibilities: What do I expect of you?

1. You agree that creating goals and implementing and action plans are your personal responsibility.  How you incorporate the decisions you make during this process to your life is your choice, and I am not and cannot be held responsible for outcomes. Coaching is not a substitute for legal, medical or professional advice and you will seek that if you need it.

2. You are committed to follow through on choices and actions plans you make.  You will complete assigned homework and actively participate in the process.  You agree to communicate honestly and be open to feedback and suggestions.  

3. You will treat the coaching relationship as a professional one, respect boundaries, reciprocate confidentiality and honour your scheduled session times.

4. While you reserve the right to terminate our coaching relationship, you will not do so without notifying me.

 

Fees: What’s this going to cost me?

The cost of my services to you are covered by Flutterwave, so you don’t have any payment obligations to me for coaching provided under this Agreement.  While there is no financial cost to you, I recognize that your time is valuable, as is your commitment to personal improvement.  You can expect me to honour that.

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Limitation of Liability

I make no guarantees or warranties, express or implied of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall I be liable to you for special, indirect or consequential damages or loss suffered or incurred by you, partially or totally, resulting from or arising out of this Agreement. Notwithstanding any damages that you may incur, my entire liability to you for any and all claims related to this Agreement, and your exclusive remedy, shall be limited to the amount paid by Flutterwave to me for coaching services rendered to you.

 

Entire Agreement 

You acknowledge that this agreement sets forth the entire agreement and understanding between the Parties as to the subject-matter of this Contract. This Agreement supersedes all prior written and oral representations.

 

Governing Law and Dispute Resolution

This coaching agreement shall be governed by and interpreted in accordance with the laws of Texas United States of America.

If a dispute arises between the Parties in connection with the interpretation, implementation or operation of this Agreement or its subject matter, the Parties shall meet within a period of seven (7) days of a written notice of the dispute issued by either Party to resolve the dispute.  The Parties shall endeavor to resolve the dispute in good faith within 30 days after the notice is given. If the Parties are unable to resolve the dispute within 30 days, the Parties agree to resolve the dispute through mediation. The place of mediation shall be Houston Texas, USA.

If the matter cannot be resolved through mediation, the parties irrevocably agree that the matter can be referred to court in Texas. Where legal action ensues, the successful party will be entitled to its legal fees, including, but not limited to its attorneys’ fees.

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Legal and Binding Agreement

This Agreement is legal and binding between us. The Parties each represent that they have the authority to enter into this Agreement.

 

Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or enforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

 

Waiver

The failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this Agreement shall not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions of this Agreement.

 

Amendments:

Any amendments or additions to this Agreement shall only be valid if made in writing and duly executed by the Coach and authorized representative(s) of the Company.

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Acknowledgement and acceptance

You confirm that you have read and understand the contents of this letter and you agree to the terms herein by signing this letter.

 

This letter becomes effective from the date you sign it.

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